Privacy

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Last updated: 14.11.2026

1. Controller

Lauro Rosvaenge
THE NET KEY – Digitalagentur
Herzogstraße 79
80796 München
Germany
Phone: +49 89 974 09 798
Email: info@thenetkey.de

2. Overview

We only process personal data as needed to run this website, sell licenses, deliver updates and provide support. We use no analytics, tracking or advertising services, embed no third-party fonts, maps or videos and never sell data.

3. Hosting and server logs

This website is hosted by ALL-INKL.COM, Neue Medien Münnich, Inhaber René Münnich, Hauptstraße 68, 02742 Friedersdorf, Germany, under a data processing agreement. For every request the server processes technically necessary data: IP address, date and time, requested address, referrer, browser and operating system, to deliver and secure the website (Art. 6(1)(f) GDPR). The hoster deletes these logs automatically after a short time.

To prevent abuse our application also stores hashed IP values for login and request limits, deleted after 24 hours, and the IP address of account actions in the activity log, removed after 30 days (Art. 6(1)(f) GDPR).

4. Cookies and devices

We only use one strictly necessary cookie (“artd_sid”) for login and form protection. It is deleted when you close the browser. This is permitted without consent under § 25(2) no. 2 TDDDG. We do not otherwise access your device.

5. Order, account and license

For the contract and your account we process email, name, company, country, language, license key, plan, term, orders and the sites where you activate ArtDirect Pro (Art. 6(1)(b) GDPR). You log in with a one-time email link.

6. Payment

Sales and payment are handled by Paddle.com Market Limited, Judd House, 18–29 Mora Street, London EC1V 8BT, United Kingdom, as reseller (Merchant of Record). Paddle processes the data you enter in the checkout (name, email, address, country, payment data, VAT ID) as an independent controller under its privacy policy (paddle.com/legal/privacy). The Paddle checkout and script (cdn.paddle.com) only load when you click the payment button on the order page. Paddle sends us order number, email, country, plan and amount. The United Kingdom benefits from an EU adequacy decision (Art. 45 GDPR).

7. License checks and updates

ArtDirect Pro contacts this server on activation and once a day, sending license key, site address, plugin, WordPress and PHP versions and site language, so we can validate the license, count sites and deliver updates (Art. 6(1)(b) GDPR). The free plugin sends no data to us. The plugin creates images and texts directly with Google (Gemini API) and optionally Anthropic using your own key; towards your visitors you are the controller for that processing.

8. Emails

We send emails that belong to the contract: login links, license keys, ticket replies, confirmations of cancellation and withdrawal. No advertising. Emails are sent through our hoster's mail servers.

9. Support tickets, live chat

We store ticket contents and attachments to handle your request (Art. 6(1)(b) GDPR). Please never send passwords or API keys.

You open the live chat yourself with the button at the bottom right. Only then do we store the conversation, the language, the page where you opened the chat and a random chat key in your browser's session storage, which is deleted when you close the tab. The chat sets no cookies. If you are logged in, we link the chat to your account. If you want to talk to a person, we ask for your email address and, with your consent (Art. 6(1)(a) GDPR), create a ticket with the chat history. We delete chats after 180 days and tickets after the statutory periods. Legal basis for the chat is Art. 6(1)(b) GDPR, for prospects Art. 6(1)(f) GDPR (answering enquiries).

ArtDirect GEO waitlist. If you sign up on the ArtDirect GEO page, we store your email address, your language and the times of sign-up and confirmation. You confirm the sign-up with a link we send you by email (double opt-in). Unconfirmed sign-ups are deleted automatically after 7 days. We only write to you about the launch of ArtDirect GEO. You can leave at any time with the link on the confirmation page and in every further email about it, and we delete your address immediately. Legal basis is your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time with effect for the future.

10. Cancellation and withdrawal

When you use “Cancel contracts here” or “Withdraw from contract”, we process name, email, contract details and time to carry out your declaration and confirm receipt (Art. 6(1)(c) GDPR with §§ 312k, 356a BGB).

11. Retention

We delete data once it is no longer needed. Invoices and accounting records are kept for up to ten years (§ 147 AO, § 257 HGB), business letters six years. Tickets are deleted at the latest three years after the end of the year in which the contract ends.

12. Your rights

You have the right of access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), portability (Art. 20) and to withdraw consent (Art. 7(3) GDPR). Write to info@thenetkey.de.

Right to object: where we rely on Art. 6(1)(f) GDPR you may object at any time on grounds relating to your particular situation (Art. 21 GDPR).

You may complain to a supervisory authority, for example the Bavarian Data Protection Authority (BayLDA), Promenade 18, 91522 Ansbach, Germany.

13. Obligation to provide data

Without an email address we cannot conclude a contract or deliver a license. All other details are voluntary.

14. Security

All traffic is TLS encrypted. The back office is protected by password and two-factor authentication.